Please email us at info@ smghoa.com if you cannot find an answer to your question.
SMG offers each resident a portal which is home to all of your Associations important documents and forms. As a new client to SMG or a new owner in your community, you should have received a welcome package, which includes several documents to include your web access letter. If you do not have the web access letter or have forgotten your credentials, please email SMG at accounting@ smghoa.com. One of our staff members will email you the access information.
Once transition occurs to new management, all old accounts with the prior management company are closed. What does that mean for you?
For new clients with a prior management company that also uses Alliance Bank (AAB) for online payments, your browser is very likely pulling the old information from prior management, which has been closed and deleted.
A closed account means that all information and services that you had linked to the prior management company, to include ACH/credit/debit/bank accounts/etc. have been turned off in order to prevent new payments from being attempted on a closed account.
If you had auto-pay set up with prior management, you will need to provide SMG with a new ACH form for the new bank accounts in order for SMG to pull HOA fees automatically (processed between the 1st and 5th of each month).
If you pay electronically with e-check or a credit/debit card, you will need to clear the cache in your browser for Alliance Bank and/or start a new account with Alliance using your new account number, the SMG Management ID (7570) and your Association ID in order to continue making online payments with AAB under SMG.
If you need further assistance with this process or still can't get the portal to work for you, there is customer service number to call on the Alliance Bank website. AAB will gladly assist you with the process of navigating their payment portal.
SMG offers multiple payment options to include online payments via card or e-check, pay by phone, Pay-Lease, check, money order or AutoPay options. Login to your owner portal for these payment options or contact SMG at accounting@ smghoa.com for additional assistance.
To make an online payment through your resident portal or this website, you must include the following:
Payments must be mailed to the Associations Lock Box to the address below (AAB). Payments must be payable to the name of your HOA (NOT SMG) and include your account number. If you are paying for a fine or anything else OTHER THAN your regular HOA fees, you must indicate in the note section of your payment, how to apply or which account number to apply the payment to. Mail payments to:
PO Box 95374
Las Vegas, NV 89193
YES. You have the option to pay by credit card on our website or you can set your account up on automatic payments or ACH. Payments will be taken out of your account automatically between the 1st and 15thof the month. If your assessments are paid Annually, Semi-Annually or Quarterly, payments will be taken out the month that they are due.
If you are interested in setting up auto pay for your assessments, please contact the SMG Accounting Department or log on to your resident portal to obtain the proper forms or to pay by credit card. The ACH form is also provided on this website under the "Docs & Forms" tab.
Please note: If you are selling your home, your banking info has changed or you no longer want to continue with auto-pay (ACH), you must submit your request to change your ACH in writing to the SMG Accounting Department. This can be done either by regular US mail, fax or e-mail to SMG at accounting@ smghoa.com OR log in to your owner portal using the "My Account" tab on this website, click on the Payments tab, then click on Recurring and change the information as needed.
Statements are produced and sent on or around the 20th of each month, depending on when the board approves them to be sent and when the late date is (among other factors). Coupon books are mailed one time per year in December and include payment envelopes. If you do not receive or have lost your coupon book, you can request a new one through your resident portal or email accounting@ smghoa.com to request one to be ordered for you.
Please note: If you pay your assessments on a quarterly basis, you will receive statements once per quarter, always the month prior to the due date (i.e. January assessment statement would be sent in December). Semi Annual assessments are bill once every January and July and Annual Assessments are billed once every January.
Statements are a courtesy and should be treated as such. Assessments are due on the 1st of the month, whether a statement is received or not. If you do not get a statement, you may either send your payment by US mail to our office or you may contact the Accounting Department at accounting@ smghoa.com to request that a duplicate statement be mailed to you.
All account change requests must be submitted in writing by the owner. All requests should be sent to SMG via email at accounting@ smghoa.com or can be done either by fax, by regular US Mail or you can log on to your resident portal from this website by clicking on the "My Account " tab.
When you sell your home, you should notify your title company that you live in an association, if they don’t already know this information. This should prompt them to contact the HOA or the management company to start the process of ownership transfers. If you are still receiving statements, this probably means that the process hasn’t been completed and management has not yet received the deed for the new owner. This process typically takes approximately 30 – 45 days. If you are still receiving statements after 45 days of selling your home, please contact the SMG Accounting Department for assistance at 702- 818-4780.
If you receive a compliance letter for a violation of your community governing documents, you should have also received a "correction response form". That form, or any other other written form of communication, must be submitted to management and will be logged in your owner portal for record keeping. Most associations keep violations open for a specified period of time to monitor the violation. At the end of the monitoring period, management will automatically close your violation, provided that the violation has been cured. You can email all violation related correspondence to compliance@ smghoa.com
YES. While it is not the Association’s goal to fine owners, rather to gain compliance of the governing documents, the board does have the right to fine per the associations governing documents and NRS 116.31031. In order for the board to fine, they must first notify you in writing by first class mail that you are in violation of the governing documents. This notification must include a photo of the violation and you must be given a reasonable period of time to correct the violation (standard practice is between 14 and 30 days, depending on the penalty policy adopted by the board). Once notification has been given, the board may then begin the fine process. If an owner fails to correct the violation, the board must schedule a hearing and provide the owner with the date, time, location of the meeting not less than 10 days prior to the date of the hearing, at that hearing, the board may decide to fine. If the violation continues for 14 days or more after the initial fine, it is deemed continuing and the board can fine the owner once every 7 days thereafter, until the violation is cured. In addition to fines, the board also has the right to restrict the owner from voting and from using common area amenities.
An owner may dispute a fine imposed by the board by doing so in writing. Verbal disputes are not accepted. Once your concerns are in writing and provided to the community manager, they will be forwarded to the board for their review and consideration. You would typically receive a response within 10-14 business days after the board reaches their decision, which is accomplished at their regularly schedule meetings (typically held monthly or quarterly). You may also dispute a fine by requesting a hearing in front of the board, which also must be done in writing and is accomplished at a regularly scheduled meeting of the board.
The Association, or agent of the Association, must send written notice to the owners at least 30 days before a ballot is prepared, notifying them of their eligibility to serve as a board member. Typically, this is noticed with a “Candidate Nomination Form” and includes instructions on how to participate in the election and the nomination period. Candidates must be a “member in good standing” and must disclose certain information in writing in accordance with NRS 116.31034.
Association elections are regulated by NRS 116.31034 and the Associations Governing Documents and are held on an annual basis. After the Declarant (commonly known as the Builder or Developer of the community) has completed construction and transitions the association to the owners of the community, an association must hold an election in which the unit owners vote for a board of not less than 3 directors, all of which must be an owner in the community. Terms of the Board must be staggard to elect roughly the same number of directors each year (i.e. 2 directors in the even years and 1 director in the odd years). Once the members have been elected by the owners, the newly elected board “organize”, or discuss amongst themselves as to which position of office they will be taking (i.e. President, Secretary, Treasurer, etc.), which are described in the Bylaws of the Association. Officers are chosen by the Board themselves, not the owners.
YES. A member of the board can be removed with or without cause provided that the unit owners are able to obtain the signatures of at least 10% (or less if the governing documents allow) of the unit owners on a petition to request a removal election. This petition must be mailed, return receipt or served by a process server to either the Community Manager or the Board. The next step is to send out secret ballots to the owners not less than 15 days and not more than 60 days before the removal election meeting and is handled by the Community Manager. The ballot process is handled the same way that a regular election is processed. The removal election must be completed within 90 days of the receipt of the petition and is typically monitored by the Associations attorney given the nature of the process. In order for a recall election to be successful, at least 35% of all unit owners and a majority of the votes cast MUST be in favor of the removal. If the Association does not receive at least 35% of the owners to vote and a majority of that 35% is not in favor of the removal, the Director will remain on the Board.
The board of directors may make decisions on behalf of the Association but they are still volunteers and receive no money for performing these often difficult jobs. The board entered into a management agreement with Shelter Management Group in order to represent them, which includes processing all communications that are addressed to the board, whether from an owner or a contracted service provider. In addition to this, we are not legally permitted to provide confidential, personal information for a homeowner, which includes the board of directors. However, if an owner requests that a board member contact them, we can pass that information on to the board asking them to contact you at their convenience.
In most cases, YES. Any changes made to the exterior of the home or any structural changes must have prior written approval from the board or designated architectural review committee. You should not schedule any work to be started without prior written approval. The approval timeframe is typically regulated by your governing documents and can take anywhere from 30 – 45 days after receipt of your request in order to get a response from the Board or Committee. If you are interested in making changes to your home, please contact Shelter Management group for additional information on the process and to obtain the forms (typically known as ARC Forms) that will be needed in order to get the changes reviewed by the board. You may also obtain these forms by logging on to your owner portal using the "Account Login" tab on this website.
Residents must submit their request in writing or contact our office to speak with a member of your management team. A form may be needed in order to accomplish this request, but we will be happy to assist you. *Charges may apply
We are only permitted to discuss account information with owner of the property however if the owner of the property would like someone to act on their behalf, we must receive a written request from the owner. You must provide us with the name and contact information for the person or people authorized to act on your behalf. This request should be addressed to the Accounting Department and can be done either by fax, e-mail or regular US mail. A lease, management agreement and/or power of attorney will be required.
The process for engaging HOA Management typically begins with an initial consultation to understand the client's needs and goals. From there, we develop a proposal customized to the needs of your Board and Community. Basic information needed for a proposal include number of units in your community, number of meetings held (indicate annual/quarterly/bi-monthly/monthly), litigation status, financial status (properly funded operating/reserve accounts), number of board members, number of copies needed for your meeting and the deadline for submitting your proposal for your upcoming approval meeting. Additional information may be needed and will be requested during the initial consultation. Please contact owner, Jamie Collins, for a proposal today! Jamie@ smghoa.com